This privacy statement is effective as of 25 April 2023. Please note that this privacy statement will be regularly updated to reflect any changes in the way we handle your personal data or any changes in applicable laws.

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We encourage you to review our privacy policy whenever you visit our Website to make sure that you understand how your information will be used.

This Privacy Policy (“Policy”) describes how TOTALTEC Inc, and members of our company group, (“TOTALTEC”/“we”/ “us”/ “our”) collect and use information you provide when visiting our Website, https://www.totaltec-os.com/ (the “Website”) and mobile versions of the Website. “You”/“your”/“user”/“customer” refers to any user of our products and services offered to Website visitors. By submitting information through our Website or otherwise providing information to us via any other means, you agree to the terms of this Policy and you expressly consent to the practices described in this Policy.

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INFORMATION COLLECTION AND USE

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Use and Purposes of Processing Personal Data

TOTALTEC uses your personal data only where required for specific purposes. Below is a list of the purposes for which TOTALTEC uses your personal data and an overview of the legal basis for each purpose.

 

 

Purpose

Legal Basis

Managing our contractual and/or employment relationship with you.

Necessary for the performance of a contract to which you are a party.

Recruitment

Justified on the basis of our legitimate interests for ensuring that we recruit the appropriate employees.

Facilitating communication with you (including in case of emergencies, and to provide you with requested information.

Justified on the basis of our legitimate interests for ensuring proper communication and emergency handling within the organization.

Operating and managing our business operations

Justified on the basis of our legitimate interests for ensuring proper functioning of our business operations.

Complying with legal requirements

Necessary for the compliance with a legal obligation to which we are subject.

Monitoring your use of our systems (including monitoring the use of our Website and any products and services you use).

Justified on the basis of our legitimate interests of avoiding non-compliance and protecting our reputation.

Improving the security and functioning of our Website, networks and information.

Justified on the basis of our legitimate interests for ensuring that you receive an excellent user experience and our networks and information are secure.

Undertaking data analytics, i.e., applying analytics to business operations and data to describe, predict and improve business performance within Totaltec Oilfield Services and/or to provide a better user experience. More details on how we run analytics on our Website can be found in our cookies policy.

Justified on the basis of our legitimate interests, such as conducting and increasing our business.

Marketing our products and services to you (unless you objected against such processing, as further described in below).

 

Justified on the basis of our legitimate interests, such as conducting and increasing our business.

Where the above table states that we rely on our legitimate interests for a given purpose, we believe that our legitimate interests are not overridden by your interests, rights or freedoms, given, (i) the transparency we provide on the processing activity, (ii) our privacy by design approach, (iii) our regular privacy reviews, and (iv) the rights you have in relation to the processing activity. Please admin@totaltec-os.com if you wish to obtain further information on this balancing test approach.

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We will process your personal data for the purposes mentioned above based on your prior consent, to the extent such consent is mandatory under applicable laws. We will not use your personal data for purposes that are incompatible with the purposes of which you have been informed, unless it is required or authorized by law, or it is in your own vital interest (i.e., in case of a medical emergency) to do so.

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Processing of Your Personal Data
As a global organization with distributed IT systems, personal data we collect may be routed, stored, or transferred internationally throughout TOTALTEC worldwide organization in accordance with our privacy policies and procedures, and in accordance with data privacy laws.

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Retention of Your Personal Data
We will retain your personal data only for as long as is necessary. Criteria we use to determine the retention periods include:

• Retention of your data for as long as we have an ongoing or legitimate interest relationship with you.

• Retention of your data for as long as needed for us to comply with our global legal and contractual obligations.

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Your Rights Concerning Your Personal Data
Please contact admin@totaltec-os.com if you have any questions or concerns about how processing your personal data.

If you want to exercise any of your rights in relation to your personal data, please contact admin@totaltec-os.com

You have the right (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law to:

• Request access to the personal data TOTALTEC processes about you: this right entitles you to know whether TOTALTEC holds personal data of you and, if so, obtain information on and a copy of those personal data.

• Request rectification of your personal data: this right entitles you to have your personal data be corrected if it is inaccurate or incomplete.

• Object to the processing of your personal data: this right entitles you to request that TOTALTEC no longer processes your personal data.

• Request the erasure of your personal data: this right entitles you to request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes.

• Request the restriction of the processing of your personal data: this right entitles you to request that TOTALTEC only processes your personal data in limited circumstances, including with your consent.

• Request portability of your personal data: this right entitles you to receive a copy (in a structured, commonly used and machine-readable format) of personal data that you have provided to TOTALTEC, or request TOTALTEC to transmit such personal data to another data controller or data processor.

To the extent that the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time by contacting admin@totaltec-os.com

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Please note that this will not affect the right of TOTALTEC to process personal data obtained prior to the withdrawal of your consent, or its right to continue parts of the processing based on other legal bases than your consent. Please note, however, that certain personal data may be exempt from the above-mentioned rights pursuant to applicable data privacy or other laws and regulations.

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If, despite TOTALTEC commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, TOTALTEC encourages and welcomes you to come to TOTALTEC first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant supervisory authority or to make a claim against TOTALTEC with a competent court (either in the country where you live, the country where you work or the country where you deem that data privacy law has been infringed).

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INFORMATION SHARING

We may transfer personal data to our service providers, professional advisors, public and governmental authorities or third parties in connection with a (potential) corporate or commercial transaction. Such outside parties may be located in other countries. Before we do so, we take steps to ensure that your personal data will be given adequate protection as required by relevant data protection laws and TOTALTEC internal policies. If you are located in the European Union (“E.U.”) or European Economic Area (“EEA”), unless you are otherwise notified, any transfer of your personal data to third parties outside the EEA or EU will be based on an adequacy decision or are governed by the standard contractual clauses. Any other non-EEA related transfers of your personal data, will take place in accordance with the appropriate international data transfer mechanisms and standards.

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Global Data Transfers, Storage and Processing
TOTALTEC transacts business throughout the world and has operations, processes and systems that cross borders. The information that we collect from you may be processed, transferred, and stored at a destination outside the U.S. The information may be processed by staff operating for us or one of our service providers and maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and providing support services. By providing us with information including personal information, you agree and acknowledge that we may process, transfer and store it. All information you provide to us is stored on our secure servers and payment transactions will be encrypted. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.

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Service Providers/Social Media
In addition to the disclosures described in this Policy, we utilize third party service providers to provide services or functions on our behalf (such as sending emails or processing payments) and ask these service providers to agree to maintain the confidentiality of your information and not to use your information for any reason except to carry out the purpose(s) for which we hired them. We will not sell, rent, lease or otherwise distribute your personal information to third parties without your prior consent, except in the circumstances described in this Policy. We will not share personal information with third parties for their marketing purposes. Our Website includes third party social media features (such as Facebook and LinkedIn buttons). These features may collect information such as IP address and page visiting on our Website, and they may set a cookie to make sure the feature functions properly. Your interactions with those features are governed by the privacy policies of the companies that provide them.

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Automated Collected Information
We automatically collect certain statistical and other data about visitors use or visits to the Website, such as cookies, beacons, and tags and store it in log files. This information includes IP addresses, statistics on pages viewed, web browsers, internet service provider (ISP), and operating systems. We use this information to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base. This information is not personal information and is used by us to improve the Website and our products and services.

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Cookies
Cookies are an industry standard used by most websites and help facilitate users ongoing access to and use of a particular website. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult to take full advantage of our Website features. If you choose to continue browsing the Website, you are giving implied consent to the use of cookies.

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Web Beacons
Certain pages on our Website contain “web beacons” (also known as internet tags, pixel tags and clear GIFs). These web beacons allow us to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the type of browser used to view the page, the URL of the page on which the beacon appears, and the time the page containing the beacon was viewed.

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IP Addresses
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Website, we may view and/or store the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our Website visitors come. We also may use this information to enhance our Website.

 

Blog/Forum
Our Website offers a publicly accessible blog. You should be aware that any information you provide in these areas may be collected, read and used by others who access them. To request removal of your personal information from our blog, contact us by emailing at admin@totaltec-os.com

In some cases, we may not be able to remove your personal information, in which case you will be informed if we are unable to do so and why. All content provided on this blog is for informational purposes only. TOTALTEC makes no representations as to the accuracy or completeness of any information on this blog and does not agree, encourage, endorse, support, or verify with comments, opinions, statements, or views of third parties displayed on or transmitted on this blog. Any information or material placed on this blog is the views and responsibility of those who post.

 

Testimonials
We display personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at: admin@totaltec-os.com

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COMMUNICATION CHOICES

Out of respect for your privacy, you may choose to stop receiving some or all promotional communications by following the unsubscribe instructions included in these communications, or you can contact us at: admin@totaltec-os.com

Please note that if you unsubscribe from receiving promotional communications from us, we may still send you non-promotional communications, including emails about your accounts or purchases.

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PROTECTING PERSONAL INFORMATION

We use a variety of industry-standard security procedures and technologies to help protect your personal information from unauthorized access, use, or disclosure. We also require you to enter login credentials and a password to access your user information. When you enter sensitive information on our Website (such as log-in credentials, or payment information), we encrypt the information during the transmission using reasonable security (Secure Sockets Layer – SSL). We also require our service providers to safeguard the privacy of any personal information they handle and to adhere to industry-accepted best practices to safeguard personal information.

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Our Website and the servers that we use to process personal information are located in the Guyana, and other countries where the laws may not be equivalent to your country of residence; however, we take reasonable steps to safeguard your privacy as outlined in this Policy. By using this Website you agree to the transfer, collection, processing and use of your information as set forth in this Policy.

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You play a vital role in ensuring the security of your information on this Website. Access to user accounts requires that you provide personal information, it is your responsibility to make sure this information is accurate, complete and current. If your personal information changes, you should update it by logging into your user account or by contacting us at: admin@totaltec-os.com

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We will process all information update requests in a timely manner. You should take necessary precautions to safeguard your user ID and password to prevent unauthorized access to your personal information. You can assist us in protecting your personal information by making sure that you terminate user sessions, close the browser, and log out when you access our products and services from shared computers.

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No method of transmission over the Internet, or method of electronic storage, is 100% secure. While TOTALTEC uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

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LINKS TO OTHER SITES

Our Website includes links to other websites whose privacy practices may differ from those of TOTALTEC. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

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CHANGES

Please note that this Policy may change from time to time. When we change the Policy in a material way, a notice will be posted on our Website along with the updated Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

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COPYRIGHTS/TRADEMARKS

All copyright and other intellectual property rights on this Website (including without limitation the text, graphics and other content) are owned or controlled by TOTALTEC or its licensors.

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You must not reproduce any part of this Website or the material or transmit it to or store it in any other Website or disseminate any part of the material in any other form unless we have indicated in writing that you may do so. The design, arrangement and look and feel of this Website are also the copyright of TOTALTEC and/or its licensors and may not be copied or otherwise reproduced.

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The trademarks, trade names and logos displayed on this Website are the property of TOTALTEC and/or its licensors or other third parties. Users should not use these without the prior written permission of TOTALTEC or the relevant third party.

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CONTACTING US

If you have any questions or concerns about our Policy or the practices of this Website, please contact us by email at: admin@totaltec-os.com